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Ask your BRP contact to set up the following for you:
Enable 'Automatic rollback of unpaid subscriptions'
Cancellation reason for subscription rollback (optional)
Recipient of info e-mails, per company if wanted (probably already configured)
Sender infomail, per company if wanted. (probably already configured)
Schedule tasks ‘Mark subscriptions for rollback’ and ‘Rollback of subscriptions marked for rollback’
Description of monthly events
Dry run (Mark subscriptions for rollback)
Send information by email ahead of the process is run.
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BRP Back Office > Subscriptions > Subscriptions
Advanced selection
Action?
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> Marked for rollback
To postpone to next month, select subscriptions > Change selected rows > Unmark for rollback (require right UNMARK_FOR_ROLLBACK)
Make the customer pay or credit the invoices before Live run
Live run
Only subscriptions that is still marked for rollback will be handled. If invoices are payed or credited nothing will happen, the subscription will only be unmarked for rollback.