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After selecting the freeze option, a modal will be shown to the user similar to the following image:
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The modal has the following content and structure:
1 - Freeze instructions
This is the content of the message template “Instructions before freezing subscriptions”, which you can configure through BRP Configuration > Messages in order to provide customized information towards the members.
2 - Information about the subscription that is about to be frozen
3 - Remaining freezes count
If a freeze rule is used for this subscription: according to the definition of the freeze rule, this count will be displayed.
4 - Date range
If the subscription product has a freeze rule, the date range will be validated with the “minimum length of a freeze” and the “maximum length of a freeze” of the freeze rule.
If the subscription product hasn’t a freeze rule, then the end date of the date range will be validated with the `minSubscriptionFreezePeriod` setting and the `maxSubscriptionFreezePeriod` setting
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5 - Freeze reasons
Freeze reasons can be configured in BRP Configuration > Subscriptions > Freeze Reasons. A fee can be added for a reason, if the member needs to pay in order to freeze their subscription If the subscription product has a freeze rule, then we show the freeze reasons from the freeze rule. If not: the freeze reasons will only be shown when the “Use freeze reasons” setting is enabled.
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If the freeze start date is not today, it will show as an Active Subscription with information about the future freeze:
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Unfreeze Subscription
Message Templates
Unfreeze Subscription Flow
Members can unfreeze their frozen subscriptions by going to My Pages > My Subscriptions tab.
By clicking on the menu button (the 3 dots to the right of the subscription) the member will be able to open the actions menu from where they can select to unfreeze their subscription. It is possible to remove an upcoming freeze and to cancel an existing freeze period.
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The configured freeze rules will be applicable to the unfreeze process, and they will be listed under the 'Unfreeze Rules' section.
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The member can select their preferred unfreeze day from the calendar provided. The calendar will display the range between today's date and the freeze end date, allowing the member to select a day within that range. If the member continues without selecting a date, today's date will be considered as the unfreeze day.
If a subscription's freeze period exceeds its debited until date at the time of its addition, the member needs to be debited for that time period in order to not be lagging on their subscription. To proceed with the unfreeze process, the member must make a payment for this period. In this scenario, the user will be redirected to a payment confirmation page.