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This page describes how to configue so that members can freeze their subscriptions in the app & web |
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Freeze Subscription
Settings
Allow freeze of subscription on internet (allowFreezeSubscriptionOnInternet) - This setting should be enabled if freeze should be available without any rules. If all subscription products that should be possible to freeze must have a rule attached to the freeze, the setting should be disabled and only the use of freeze rules should be applied.
Configuration of Freeze rules
Configuration of freeze rules in BRP Configuration is described here.
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Note that if freeze rules are defined, these will override the setting ‘Allow freeze of subscription on internet’ for the subscription products which has a rule attached to it. |
Message Templates
‘Instructions before freezing subscriptions’ - This text will be shown in the freeze subscription modal
Freeze Subscription Flow
Members can freeze their subscriptions by going to My Pages > My Subscriptions tab.
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After selecting the freeze option, a modal will be shown to the user similar to the following image:
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The modal has the following content and structure:
1 - Freeze instructions
This is the content of the message template “Instructions before freezing subscriptions”, which you can configure through BRP Configuration > Messages in order to provide customized information towards the members.
2 - Information about the subscription that is about to be frozen
3 - Remaining freezes count
If a freeze rule is used for this subscription: according to the definition of the freeze rule, this count will be displayed.
4 - Date range
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