The following configuration and rights must be set for staff to be able to manage their service bookings in Staff center to make it work according to desired behaviour.
Go through the configuration and rights on this page before proceeding to Mobility App - Manage my services.
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When a booking of a service product is made in BRP Cloud it is possible to enter amount of services. Bookings which has an amount larger than 1 cannot be managed (cancelled, mark as performed…) through Staff App.
When a booking of a service product is made through Staff App the amount of services is automatically set to 1 and this cannot be changed.
The status Performed is stated on service bookings which means that it is not possible to enter the status per service in a service booking (if the amount of services should be larger than 1).
(Statusen Utförd anges på tjänstebokningen vilket innebär att det inte går att ange statusen per tjänst i en tjänstebokning (om Antal tjänster skulle vara större än 1).Vad menas, fattar inte.)A scheduled booking (ex. Reception or Life guard) where the lenght of the booking varies cannot be moved.
Service bookings can only be paid with value cards in Staff App.
Refunds (for cancellations) can only be done to value cards in Staff App. If several value cards has been used to pay for the booking, the full amount will be refunded to one value card: the one with the longest validity period. (This is subject to condition that the value card is valid for the booked product.).
Service bookings with product additions are not supported.