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Subscription - Manage freeze requests
Message Templates
Template | Description |
|---|---|
Approved freeze request email | E-mail, which is sent to the member after getting their request approved. |
Denied freeze request email | E-mail, which is sent to the member after getting their request denied. |
Configuration of Freeze rules
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Create a freeze rule according to your requirements, see
Choose Staff and customers (request only) or Staff and customers (freeze or request) under “Can be applied by”
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Giving your member the option to either freeze their subscription or send a request could be beneficial if they e.g. need to pay a fee to freeze the subscription due to vacation, but can do it without cost if it’s due to illness.
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Connect the freeze rule to the subscription product.
BRP Configuration → Products → Products
On the subscription product, go to the “Subscription” tab and scroll down to “Freeze rule”
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Respond to a Freeze Request
BRP Back Office → Subscriptions → Freeze requests
This page will show a list of all freeze requests. Choose “Open” under Status to list all unhandled requests.
Click on a request to see a detailed view before approving or denying the request.
If the reviewer approves the freeze request, the subscription will be moved to the frozen state and if denied, the subscription will remain active. The user will also get a corresponding email which includes the optional message which you can type before approving/denying the request under “Message to user”.
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