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Instructors can create substitute requests for classes that they are managing if they for example get sick, or other circumstances make it impossible for them to perform the class. The request goes out to all other staff who is added as resource requirement on the class product.
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Configuration
The following settings and rights must be set for staff to be able to manage substitute requests in Staff Center to make it work according to desired behaviour.
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Setting | Description |
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Hours after which substitute requirements are not allowed | Decides how many hours before the class the instructor should be allowed to create a substitute request. |
Default channel for substitute requests | Specifies the channel to be used when sending substitute requests to instructors. This setting can be set to one of the following:
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Time for warning e-mail for unfilled required substitute slots (substituteRequirementTimeOutMailHours) | Decides how many hours before the class the administrator should get an e-mail if no one has accepted a substitute request. |
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Template | Description |
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Substitute inquiry | E-mail, request which is sent to all other staff who are connected to the resource requirement of the specific product. |
Substitute inquiry via SMS SE: Vikarieförfrågan SMS | SMS, request which is sent to all other staff who are connected to the resource requirement of the specific product. |
Substitute inquiry via notification SE: Vikarieförfrågan via notifiering | Push notification, request which is sent to all other staff who are connected to the resource requirement of the specific product. |
Substitute - Confirmation e-mail to substitute when slot is assigned | E-mail, sent to the substitute accepting the request. |
Substitute - E-mail to orderer & original instructor when slot assigned SE: Vikariebehov - Mail till beställare och ursprunglig resurs när vikariebehovet tillsatts | E-mail, sent to the orderer and original instructor of the class when someone accepts the request. |
| E-post, Skickas till administratören när alla tillfrågade har tackat nej |
| E-post, Skickas till administratören när alla tillfrågade har tackat nej och tidsspärren för automatiska påminnelser har uppnåtts, se ovan för inställning gällande detta. |
| E-post, Skickas till administratören när vikariebehovet är tillsatt |
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