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If a subscription's freeze period exceeds its debited until date at the time of its addition, the member needs to be debited for that time period in order to not be lagging on their subscription. To proceed with the unfreeze process, the member must make a payment for this period. In this scenario, the user will be redirected to a payment confirmation page.
Freeze request
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This feature is currently in a test phase and is not yet available to configure and start using. This documentation will be updated when it is ready to activate. |
Purpose
This feature allows the member to send a freeze request through the app or web, which you will have to review before accepting/denying it. This will be helpful if freezing the subscription requires validation such as medical documents etc.
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