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Configuration
The following settings and rights must be set for staff to be able to manage substitute requests in Staff Center to make it work according to desired behaviour.
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Setting | Description |
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Hours after which substitute requirements are not allowed | Decides how many hours before the class the instructor should be allowed to create a substitute request. |
Default channel for substitute requests | Specifies the channel to be used when sending substitute requests to instructors. This setting can be set to one of the following:
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Time for warning e-mail for unfilled required substitute slots (substituteRequirementTimeOutMailHours) | Decides how many hours before the class the administrator should get an e-mail if no one has accepted a substitute request. |
Send substitute requests from (sendSubstituteRequestsFrom) | Specifies which email address should be used when sending substitute requests. Choose between the user’s email or the facility email. We recommend to use the facility email. |
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Template | Description |
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Substitute inquiry | E-mail, request which is sent to all other staff who are connected to the resource requirement of the specific product. |
Substitute inquiry via SMS SE: Vikarieförfrågan SMS | SMS, request which is sent to all other staff who are connected to the resource requirement of the specific product. |
Substitute inquiry via notification SE: Vikarieförfrågan via notifiering | Push notification, request which is sent to all other staff who are connected to the resource requirement of the specific product. |
Substitute - Confirmation e-mail to substitute when slot is assigned | E-mail, sent to the substitute accepting the request. |
Substitute - E-mail to orderer & original instructor when slot assigned SE: Vikariebehov - Mail till beställare och ursprunglig resurs när vikariebehovet tillsatts | E-mail, sent to the orderer and original instructor of the class when someone accepts the request. |
| E-post, Skickas till administratören när alla tillfrågade har tackat nej |
| E-post, Skickas till administratören när alla tillfrågade har tackat nej och tidsspärren för automatiska påminnelser har uppnåtts, se ovan för inställning gällande detta. |
| E-post, Skickas till administratören när vikariebehovet är tillsatt |
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The e-mail and SMS contains a link to BRP Cloud, where a substitute request can be responded to by logging in to BRP Cloud through clicking on the link. It can either be accepted or denied, and it is possible to write a message when responding. The first person accepting the request will be assigned to the booking.
The booking will be updated automatically after a person has accepted the substitute request.
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