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Configuration
The following settings and rights must be set for staff to be able to manage substitute requests in Staff Center to make it work according to desired behaviour.
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Setting | Description |
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Hours after which substitute requirements are not allowed | Decides how many hours before the class the staff should no longer be allowed to send a substitute request from the app. Example: If the value is set to 24, staff will not be able to send a substitute request for a class that begins in less than 24 hours. |
Default channel for substitute requests | Specifies the channel to be used when sending substitute requests to instructors. This setting can be set to one of the following:
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Time for warning e-mail for unfilled required substitute slots (substituteRequirementTimeOutMailHours) | Decides how many hours before the class the administrator should get an e-mail if no one has accepted a substitute request. |
Send substitute requests from (sendSubstituteRequestsFrom) | Specifies which email address should be used when sending substitute requests. Choose between the user’s email or the facility email. We recommend to use the facility email. |
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The e-mail and SMS contains a link to BRP Cloud, where a substitute request can immediately be responded to by clicking on the link (no logging in is needed). It can either be accepted or denied, and it is possible to write a message when responding. The first person accepting the request will be assigned to the booking.
The booking will be updated automatically after a person has accepted the substitute request.
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