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Click on a request to see a detailed view before approving or denying the request.. If the user attached any documents, for example a doctor’s notice, then it will be available to view under “Documents”.
Enter a message to the person who sent the request under “Message to user” (optional).
Approve or deny the request using the buttons at the bottom. If the reviewer approves the freeze request, the subscription will be moved to the frozen state and if denied, the subscription will remain active.
The user will also get a corresponding email which includes the optional message which you can type before approving/denying the request under “Message to user”.
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