Instructors can create substitute requests for classes that they are managing if they for example get sick, or other circumstances make it impossible for them to perform the class.
Configuration
The following settings and rights must be set for staff to be able to manage substitute requests in Staff Center to make it work according to desired behaviour.
General settings
Setting | Description |
|---|---|
Hours after which substitute requirements are not allowed | Decides how many hours before the class the instructor should be allowed to create a substitute request. |
Default channel for substitute requests | Specifies the channel to be used when sending substitute requests to instructors. This setting can be set to one of the following:
|
Rights
Right | Description |
|---|---|
Substitute management - Create substitute requirements for own bookings | Needs to be added to the role of the instructors |
Create a substitute request
Navigate to the Upcoming view in the Staff Center (Mobility App).
2. Click on the class you wish to create a substitute request for.
Press the “Request substitute for class” field.
Add a message (not mandatory) and click on “Send Request”. You will then see “Request for substitute pending…” on the class until it has been accepted by another instructor.
When another person has accepted the request and taken over the class it will be removed from your list, and added to the substitute’s own list.
Respond to a substitute request
After a substitute request has been created, it will be sent out through the channel/s configured in the setting substituteRequirementDefaultChannel (e-mail, e-mail and SMS, e-mail & push notification).
The e-mail and SMS contains a link to BRP Cloud, where a substitute request can be responded to by logging in to BRP Cloud through the link. It can either be accepted or denied, and it is possible to write a message when responding. The first person accepting the request will be assigned to the booking.
The booking will be updated automatically after a person has accepted the substitute request.
