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Challenges

Challenges

(GA2025.19)

Loyalty program → “Challenges” tab

A challenge is similar to an achievement but offers full customization. You define the objective—such as attending a certain class a set number of times, recruiting a member or guest, or visiting the facility for example. Challenges can be time-limited or require customers to opt in. Like achievements, completing a challenge can reward members with coins, and you determine the coin amount.

Challenges appear in a dedicated section of the app, making them easy for members to find and track.

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Configuration

  • Enable challenges in the mobility app in order to display the Challenges section of the Loyalty program.

  • Enter a title (the name you want the Challenges section to have in the app) in one or more languages.

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Create a Challenge

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  • Enter a title and description of this specific challenge in one or more language.

  • Leave status as “Draft” until you are ready to publish the challenge in the app.

  • Add an image. This will be presented with the challenge in the app.

  • Set the objectives. It is possible to create several objectives needed to complete a challenge:

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    • Enter a title in one or more languages

    • Select a behavior. The available behaviors are “Attend a class” (with the possibility to select a specific class), “Attend a [class type]”, “Recruit a member”, “Recruit a guest”, “Visit facility”, “Book a class”, “Visit facility in the morning/evening”, “Streak goal completed: Class streak/Workout-streak”

    • Set the amount (the amount of times the behavior needs to be done to complete the objective)

  • Progressable between: Select dates and timepoints if you only want the challenge to be available during a certain period (optional). If dates are set here, the challenge can not be started before the start date, and has to be completed before the end date to earn the reward.

  • Hours to complete the challenge: Enter the amount of hours from starting the challenge the person have to complete it (optional).

  • Reward on completion (coins): Enter the amount of coins the person should be given upon completing this challenge (optional).

  • Opt in: Select this checkbox if users should have to opt in to start the challenge.

  • Repeatable: Select this checkbox if users should be allowed to repeate the challenge.

  • Featured: Select this checkbox if this challenge should be featured (bigger card in the Challenges section of the app)

  • Pinned: Select this checkbox if this challenge should be pinned (pinned to the top of the screen in the Challenges section of the app)

Once done with creating the challenge, change the status to Live to publish it in your app.

Limitations

  • Max number of challenges: 100

  • Max number of objectives: 30