Predefined choices

BRP Configuration → Persons → Predefined choices

Purpose

The Predefined Choices view is used to configure selectable options presented to staff when performing certain actions in the system. One key use case is defining suspension reasons for members, which will be shown in the Member tab of the person card in the Back Office or Point of Sale module.

Key Functions

• Create and manage predefined choice values

• Link each value to a specific type (e.g., Suspension reasons)

• Set the order in which options are displayed

• Control whether a choice is currently active or not

Action Buttons

• Add (+): Create a new predefined choice entry

• Delete (trash bin): Remove an existing entry (if not in use)

• Copy: Duplicate an existing entry

Overview

Open

Typical Use Cases

• Provide staff with standardized reasons when suspending a member

• Ensure consistency in reporting and decision tracking

• Avoid manual input or free-text reasons that vary between staff

Suggested Suspension reasons

The suspension reasons listed below are examples intended to illustrate common use cases. Each organization can customize, add, or remove options to better suit their internal policies and operational needs. The system is flexible to support any categorization you require when suspending members.

• Violation of facility rules: Member repeatedly ignored posted rules or staff instructions

• Aggressive or inappropriate behavior: Member displayed threatening, harassing, or otherwise unacceptable conduct toward staff or other members

• Property damage: Member caused intentional or negligent damage to gym equipment or property

• Unauthorized access attempts: Member attempted to enter without valid membership or gave access to others improperly

• Unpaid fees or debt: Membership or related fees have not been paid after repeated reminders

• Membership fraud: Member used false identity or misrepresented personal details during signup

• Misuse of booking privileges: Repeated no-shows or abuse of booking system rules

• Hygiene or safety violations: Behavior that put others at health risk (e.g., not following hygiene protocols, using equipment unsafely)

• Breach of contract terms: Violation of signed membership agreement or policy clauses

• Unresolved conflicts: Member involved in disputes with other members or staff requiring intervention

• Suspended pending investigation: Temporary suspension while an incident is being reviewed