5. Network related

For BRP to provide comprehensive support, customers need to have a stable internet connection to their facilities. This requirement ensures that BRP can deliver full-value support efficiently and effectively.

However, if a customer opts to use a mobile internet connection instead and experiences problems with their system or hardware, BRP is still committed to offering support for troubleshooting. It's important to note, though, that in such cases, BRP will charge for the time spent on resolving these issues. This policy is in place because mobile internet connections can often be less reliable and slower than fixed connections, potentially complicating and prolonging the troubleshooting process.

In summary, while BRP is dedicated to supporting all customers, those using mobile internet connections should be aware of the potential for additional charges if support is needed for system or hardware problems. To avoid these charges and ensure the most efficient support experience, a stable, fixed internet connection is strongly recommended.

Additionally, for seamless communication between the BRP system and the hardware located at the customer's facilities, certain technical requirements must be met. These include setting up port forwarding to allow external devices to connect to the local network through specific ports, ensuring that the facility has a static, public IPv4 address to maintain a consistent internet identity, and connecting the hardware to the network using a wired connection rather than WiFi. It is also essential that the local network uses IPv4. A wired connection is recommended due to its stability and reliability over wireless connections, which can be prone to interference and fluctuations in quality.

Failing to adhere to these requirements can lead to communication issues between the BRP system and the local hardware, potentially hindering the effectiveness of remote support and troubleshooting. In cases where troubleshooting is required due to problems arising from not meeting these technical specifications, BRP will charge for the time spent addressing these issues.

This policy underscores the importance of establishing a robust and stable network environment to facilitate optimal support and avoid unnecessary charges. To ensure the best possible experience with BRP, customers are strongly advised to follow these technical guidelines.