Give noshows to people still on the waiting list that do not show up for the class

Owned by Karl Lundkvist
Last updated: Feb 08, 2024 by emilia.stern
2 min read

(TP55283)

Background

In Denmark, it is common to enable the following settings:

  • prioritizeWaitingListAtNoshowsRelease=true

  • useWaitingList=true

People on the waiting list can go to the facility before the class and register their cards in any reader, and will then get first priority for the classes for which they are on the waiting list.

BRP will prioritize waiting list over dropins when releasing noshows a few minutes before the class starts. When moving people from waiting list to participant list it will prioritize the customers who are marked as arrived (have checked off) and not the chronological order of the waiting list.

No email or SMS will be sent to customers who have been moved from waiting list.

A noshow will not be created for a person, who has been booked from waiting list at release time, that doesn't attend the class (they must pick up their ticket in the kiosk).

This will result in the following behavior

People on the waiting list for a class that arrive at the facility before the class (using any reader at the facility within x minutes before the class (setting arriveInterval)) will get a second chance for a slot when slots for booked participants that did not register in time at the facility, are handed out.

The problem is that MANY people are on the waiting list, but in reality the classes are only half full.

Purpose

People on the waiting list should leave the list if they don’t intend to show up at the facility. This will reduce the number of people on the waiting list, and those still on the waiting list have a better chance of understanding if they are likely to get a slot or not if they show up.

Changes made