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This wizard, which is available in Beta, can be enabled by BRP staff for a specific role by enabling “Next generation wizard”on a role and adding “Unfreeze subscription” to the next generation wizard options.
Limitations
Some installations are configured to make the customer pay during a freeze as long as their subscriptions are still bound (the setting “payForFreezeBeforeEnd” = true). This is quite rare, and the wizard is not intended for this use case.
Settings that change the behavior of the wizard
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Unfreeze day field: Let the user select the end date for the freeze.
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If the subscription has more than one freezes, the wizard will show and end the first one. |
If the selected subscription has a freeze rule which has the properties minimum and maximum length of a freeze configured, then the wizard will validate whether the chosen end date matches the freeze length of the rule. The user will not be able to proceed to the next step, if there was a violation of the rule, unless they chose to override the freeze rule.
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