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This wizard, which is available in Beta, can be enabled by BRP staff for a specific role by enabling “Next generation wizard”on a role and adding “Unfreeze subscription” to the next generation wizard options.
Limitations
Some installations are configured to make the customer pay during a freeze as long as their subscriptions are still bound (the setting “payForFreezeBeforeEnd” = true). This is quite rare, and the wizard is not intended for this use case.
Settings that change the behavior of the wizard
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