(TP41668)
This feature is currently under development and is not yet available to configure and start using. This documentation will be updated when it is ready to activate.
Overview
Entry tickets are one-time passes to attend certain activities. They will be valid only for a specific date and the user is allowed to buy any number of tickets based on the requirement.
Booking Entry Tickets
First, the user should select the preferred Region and/or Facility from the available filter drop-down menus to see the corresponding view of entry tickets.
The user is then presented with a list of available entry tickets, where they need to select how many tickets they want to book.
Once the selection is done, the next step is to choose the specifik slot.
The entry tickets are then added to the cart and the user will have to check out and pay.
When there is a resource allocation
If a resource allocation is available, based on the resource availability, a grid view of time slots will be shown to the user. Here, the user should click on a specific time slot on a given day to see the available entry tickets on that day for the selected time.
When there isn’t a resource allocation
If a resource allocation is not available, then the whole day is considered as a one slot and the user should click on the ‘Book Now' button of the preferred day to see the available entry tickets.
List Entry tickets
Booked entry tickets can be found in the app under “My bookings”. Click on the ticket to see the QR-code. If more than one entry ticket was purchased at the same time (within the same order), they will be grouped together. Swipe to see all QR-codes.
Entrance Packages
This feature is currently in a test phase and is not yet available to configure and start using. This documentation will be updated when it is ready to activate.
Purpose
Offer entrance packages (a package of multiple entry tickets for the same time slot) in the app. This can e.g. be a “family package” which consists of 2 adult entry tickets and 2 children entry tickets.
Configuration
Set up a package product. See our documentation here on how to do this.
Note! The package can only include entry products for this feature.
Add the package product to an Entrance Web Category.
Purchase Flow
The purchase flow is the same as for individual entry tickets, see the documentation above. When purchasing an entrance package, all entry tickets within the package will get the same chosen time slot.
Configure Slot Entrances
How slot entrances are configured is described here:
Cancel & Refund Entrances
Customers can view their booked entrances in the app (and web) under My bookings. From there, they will have the possibility to cancel and refund their entrance bookings if that has been enabled.
Settings
Setting | Value / Description |
|---|---|
Allow cancellation of entry bookings (allowDebookingOfEntrances) | Yes |
Only allow refund of entrances until x minutes before the slot/day of the entrance (allowRefundOfEntrancesUntil) | Allow refund of entrances until x minutes before the slot/day of the entrance. Refund is disabled if no value is set. If the value is 0, refund is possible until the start of the entrance slot. Default value: -1 |
User flow
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If the booking should be refunded, it will be refunded through the same payment method as was used during the purchase of the entry ticket.
Refund Entrance Packages
It is not possible to refund the individual entry ticket included in a package. The whole package must be refunded.