6.1 Returns

Return Shipments

Please always send your return shipments in the original package, including all accessories (e.g. mounting sets, installation notes) and a copy of the invoice or delivery receipt, in one single, bigger package if necessary. Return shipments can only be accepted if they are delivered for free.

For return shipments in case of credit items please pay attention that items in opened, pasted, or labeled packages as well as items, that are used or that are not in original condition, are excepted from return and they are handled as unauthorized returns. For return shipments, which are not to be represented by BRP Systems, 10% of the invoice value will be retained as a manipulation fee.

BRP Systems reserves the right to increase the manipulation fee due to activities involved in reprocessing.
Sealed packages, where the seal has been manipulated or broken, are automatically classified as opened. Customer-specific items, especially data carriers e.g. with special designs, labeling, and colors, as well as project-specific items, cannot be handled by the crediting process. These items will be returned unfree.
Wrong shipments and transport damages must be reported to us within ten days.
Furthermore, transport damages must immediately be reported to the shipping company.

Please always check the items directly at reception!

The Policy of Return Material Authorization lists details on repair charges and material returns.
IMPORTANT: Items made especially for you are excluded from returns!