Cancel Subscription
- Emelie Oskarsson
This page describes how to configue so that members can cancel their subscriptions in the app & web
Settings
Show 'Terminate subscription' on the web (showTerminateSubscription) - To enable cancellation of subscriptions
Use termination reason (useTerminationReason) - To enable the use of termination reasons
Message Templates
‘Instructions before canceling subscriptions’ - This text will be shown in the cancel subscription modal
Cancel Subscription flow
Members can cancel their subscriptions by going to My Pages > My Subscriptions tab.
The setting “Show 'Terminate subscription' on the web” (showTerminateSubscription) enables cancellation of subscriptions.
By clicking on the menu button (the 3 dots to the right of the subscription) the member will be able to open the actions menu from where they can select to cancel their subscription:
After selecting the cancellation option, a modal will be shown to the user similar to the following image:
The modal has the following content and structure:
1 - Subscription cancellation instructions
This is the content of the message template “Instructions before canceling subscriptions”, which you can configure through BRP Configuration > Messages in order to provide customized information towards the members.
2 - Information about the subscription that is about to be cancelled
3 - Termination reasons
These will only be shown when the Use termination reason (useTerminationReason) setting is enabled. These reasons can be configured from BRP Configuration > Subscriptions > Causes for cancellation. The member is required to select a reason before proceeding.
4- Comment
The member can provide a comment along with the termination reason.
When the user clicks the next button, a confirmation modal is displayed. This contains some information about the subscription and the last possible day that the member can use their subscription. If there are additions that will be canceled when canceling this subscription, those will be listed here as well.
The last day of use will be calculated based on the first possible date twhich he subscription can be terminated based on the binding- and termination period.
Once the “CONFIRM CANCELLATION” button is clicked, the subscription will be cancelled.
If the cancelled subscription can still be used, it will be listed below ‘Active subscriptions’ on My Pages as below, highlighting the last day of use:
If the cancelled subscription cannot be used, it will be listed under ‘Cancelled sybscriptions’ on My Pages:
The screenshots above in this documentation shows the web, corresponding functionality is available for the app as well.