Subscriptions

Onboard With a Subscription ( Subscription Flow)

Through this flow, a new user can create an account in the system while purchasing a subscription.

A user can follow this flow by clicking on the ‘JOIN US’ button on the ‘Login Screen’ and the flow contains the following steps:

1 Set the primary facility
2 Select a subscription
3 Enter Personal Identity / Date of Birth
4 Enter personal information
5 Set email, password and mark the consent to agreements and conditions
6 Set up an Autogiro consent (only for the subscriptions with recurring payments)
7 Select product additions (only if the selected subscription has attached product additions)
8 Payment confirmation and Payment
9 View receipt
10 Answer the onboarding questions

How to configure onboarding questions

Set the primary facility

Select a subscription

Based on the user’s ‘Primary Facility’ input selected in the previous step, all the subscriptions offered by the selected facility will be shown here.

Further, the user can apply filters to search and find the required subscription, by clicking on the ‘Filter Icon' on the top right corner of the above screen. User can always clear all the applied filters except for the default facility filter using the ‘rest’ option on the top right corner of the following filter screens. To apply any of the selected filters and see the filtered result, the ‘FILTER RESULTS’ button can be used.

Enter Personal Identity / Date of Birth

Enter personal information

Set email, password and mark the consent to agreements and conditions

Set up an Autogiro consent (only for the subscriptions with recurring payments)

This step is an important step that is included in this flow, only if the user has selected a subscription with some recurring payments attached to it. For example, this step is more likely to be added for the subscriptions with monthly or yearly payments.

Autogiro is a direct debit scheme for collecting krona-denominated payments from a bank account in Sweden. It's the Swedish equivalent to SEPA Direct Debit in the Eurozone and Bacs Direct Debit in the UK. Autogiro is a popular method for collecting payments in Sweden.

Autogiro is for pull-based payments. The Autogiro system relies on a mandate between the merchant and the customer. Once a mandate has been agreed by the customer, it's the merchant who initiates the payment. Therefore, the customer won't need to interfere and keep track of the payments and the entire collection process can be automated. Autogiro payments are bank-to-bank. The card networks aren't involved in the Autogiro system. All communication happens directly between the banks via the Bankgirot clearing house. So that, anyone with a Swedish bank account can pay by Autogiro, including both businesses and consumers.

Select product additions (only if the selected subscription has attached product additions)

These are simply the goods to be sold and bought along with a subscription. This step will be shown to the users only if the selected subscription includes additional products.

There are several types of product additions too, namely;

Included
Optional Selected
Optional Not Selected

Also, generally some other merchandise which might be important to the users are shown along with the additional products.

Payment confirmation and Payment

View receipt

Here, the user will be shown the receipt for the purchased subscription and he can always revisit all this receipts from My Profile> Settings > Transaction History > Receipts