Loyalty Statistics
- andre.backholm
On this page we will go through where you can see statistics from Loyalty and how to use Back Office to look closer on Loyalty statistics for a single user.
Loyalty statistics
Users with the right Loyalty - View statistics on their role can view statistics of members' achievements, rewards, reward coins and levels in BRP Back Office.
Achievements
Back Office → Statistics → Web & app → Loyalty achievements
Overview of the number of members who have reached each achievement.
Rewards
Back Office → Statistics → Web & app → Loyalty rewards
Overview of claimed rewards.
Reward coins
Back Office → Statistics → Web & app → Loyalty reward coins
Overview of the total coins spent and earned by members, along with the overall balance, representing the "coin debt" owed to all members.
Levels
Back Office → Statistics → Web & app → Loyalty levels
Overview of the number of members who have reached each level.
Information on Person card
The Loyalty level will also be visible as a badge on the Person card for each person: (TP60869/GA2024.32)
The badge will be displayed when a person reaches a level above 'Start', such as Bronze, Silver, Gold, or Elite. A Start-level badge will not be displayed.
Information about a person’s level, points, coins, streaks and achievements can be viewed on the Loyalty tab of the person card: (TP53699 / 2025.02)
Person statistics
Class Streak
Class streak is based on the number of classes that a person completes, and for every fifth class that is completed (without doing a no-show), the user gets rewarded with coins.
Progress: The progress of the current class streak.
Total: The total amount of times the person has to attend a class to complete the streak.
Total streak: The total amount of times the person has successfully completed the streak.
Workout Streak
Workout streak is based on the person visiting a facility, and it can be triggered once per week. If the person visits the facility at least once a week for four consecutive weeks, the user gets rewarded with coins.
Progress: The progress of the current workout streak.
Total: The total amount of weeks the person has to have at least one visit to complete the streak.
Total streak: The total amount of weeks the person has visitited the facility at least one time.
Search for persons with a certain Loyalty level
Version: TP60247/GA2024.32
In BRP Back Office → Persons, it is possible to search on persons with a certain Loyalty Level.
This makes it possible to filter out and list members based on which Loyalty level they have reached.
