Login Flow in App

This page describes the user flows to Login, Register and Explore the Go-Active App as a Guest User.

1 Login Flow
- 1.1 Enter the Provider Code
- 1.2 Login with Email and Password
2 Explore as a Guest
3 Forgot Password Flow

Login Flow

Enter the Provider Code

As soon as a new user installs the mobile application on his phone and opens it, as the first thing he will be prompted to enter the provider code.

Login with Email and Password

When a valid provider code is entered, or if logged out from the current mobile application and tries to login again, the user will land on the ‘Login Screen’ of the mobile application.

On the Login Screen, by entering the correct credentials, the user can log into the mobile application. The user can log in using:

Email address
Person number (has to be activated by setting ‘allowPersonNumberForLogin´ and only works with Swedish SSN)
Customer number (has to be activated by setting ‘loginByCustomerNumber’)
Card number

Upon a successful log-in, the user will be navigated to the ‘Explore Screen’.

Explore as a Guest

If the mobile application is already installed on the phone, anyone can traverse through the different screens and see how the application works as a ‘Guest User’, by selecting the ‘Explore as a guest’ option on the ‘Login Screen’, the user can use the application as a guest.

Forgot Password Flow

If any user who has a valid user account on the system has forgotten the password and fails to login , he can select the ‘Forgot Password’ option from the ‘Login Screen’ to reset the password and set-up a new password.

User will ask to enter the registered email address to which a link will be sent to reset the password. T