Register Flows in App

This page describes the user flows to Register with the Go-Active App as a User.

1 Register Flow

Register Flow

Onboard Without a Subscription (Create Account Flow allowInternetCustomerRegistration)

This flow allows the users to create an account on the system without buying a subscription (membership).

To create an account, the user should use the ‘Create Account’ option on the ‘Login Screen’.

The following steps can be identified,

Set the primary facility
Enter Personal Identity / Date of Birth
Enter Personal information
Set email, password and mark the consent to agreements and conditions
Answer onboarding questions, if such are configured

Set the primary facility

Enter Personal Identity / Date of Birth

If the user has a SSN, he can always enter it. But, if the user doesn’t have a SSN, he should select the check box in ‘I don’t have a SSN' field and enter the date of birth.

If the user has a SSN,

If the user do not have a SSN,

Enter Personal information

User is allowed to enter his personal data here. Note that this is the only place where the user is allowed to add/edit the ‘Gender’ field. Afterwards, for all the Swedish users with a SSN, personal data will be pulled from the national database during the periodic database look-ups.

Set email, password and mark the consent to agreements and conditions

At this step, the user can configure an email address and a password to his user account.

Answer the onboarding questions

As soon as the user finishes his registration, he will be directed to the onboarding flow, where he’s asked to answer some simple questions. Note that it is not mandatory to fill this out on the same go along with the registration and the user can always revisit these questions and answer them through the ‘Profile Screen’.

Onboard With a Subscription ( Subscription Flow)

Through this flow, a new user can create an account in the system while purchasing a subscription.

A user can follow this flow by clicking on the ‘JOIN US’ button on the ‘Login Screen’.

The following steps can be identified,

Set the primary facility
Select a subscription
Enter Personal Identity / Date of Birth
Enter personal information
Set email, password and mark the consent to agreements and conditions
Set up an Autogiro consent (only for the subscriptions with recurring payments)
Select product additions (only if the selected subscription has attached product additions)
Payment confirmation and Payment
View receipt
Answer the onboarding questions

Set the primary facility

Select a subscription

Based on the user’s ‘Primary Facility’ input selected in the previous step, all the subscriptions offered by the selected facility will be shown here.

Select Customer Type & Payment Plan

Users will be asked to select customer type and payment plan.

Further, the user can apply filters to search and find the required subscription, by clicking on the ‘Filter Icon' on the top right corner of the above screen. User can always clear all the applied filters except for the default facility filter using the ‘rest’ option on the top right corner of the following filter screens. To apply any of the selected filters and see the filtered result, the ‘FILTER RESULTS’ button can be used.

Enter Personal Identity / Date of Birth

Require SSN for Subscriptions

(TP57535 / 2025.02)

There are two settings that allow you to require an SSN when creating subscriptions even if it’s not generally mandatory for all individuals. These settings will require SSN when signing up for a subscription in both Mobility app / web, as well as BRP Point of Sale.

Setting	Description

Setting	Description
Require SSN (payer) when creating a recurring subscription	The payer will be required to enter their SSN when they buy a recurring subscription.
Require SSN (payer) when creating a prepaid subscription	The payer will be required to enter their SSN when they buy a prepaid subscription.

Enter personal information

Set email, password and mark the consent to agreements and conditions

Set up an Autogiro consent (only for the subscriptions with recurring payments)

This step is an important step that is included in this flow, only if the user has selected a subscription with some recurring payments attached to it. For example, this step is more likely to be added for the subscriptions with monthly or yearly payments.

Autogiro is a direct debit scheme for collecting krona-denominated payments from a bank account in Sweden. It's the Swedish equivalent to SEPA Direct Debit in the Eurozone and Bacs Direct Debit in the UK. Autogiro is a popular method for collecting payments in Sweden.

Autogiro is for pull-based payments. The Autogiro system relies on a mandate between the merchant and the customer. Once a mandate has been agreed by the customer, it's the merchant who initiates the payment. Therefore, the customer won't need to interfere and keep track of the payments and the entire collection process can be automated. Autogiro payments are bank-to-bank. The card networks aren't involved in the Autogiro system. All communication happens directly between the banks via the Bankgirot clearing house. So that, anyone with a Swedish bank account can pay by Autogiro, including both businesses and consumers.

Select product additions (only if the selected subscription has attached product additions)

These are simply the goods to be sold and bought along with a subscription. This step will be shown to the users only if the selected subscription includes additional products.

There are several types of product additions too, namely;

Included
Optional Selected
Optional Not Selected

Also, generally some other merchandise which might be important to the users are shown along with the additional products.

Payment confirmation and Payment

View receipt

Here, the user will be shown the receipt for the purchased subscription and he can always revisit all this receipts from My Profile> Settings > Transaction History > Receipts

Get personal data from Vipps (when onboarding with a subscription)

If you have an integration with Vipps, the user will have the option to log in to Vipps to fetch their personal information in the registration process, instead of having to add it manually.

User Flow

After choosing subscription, the user gets to the “Enter personal data” step. The user clicks on “Continue with Vipps”.
The user is redirected to the Vipps where they enter their phone number. After entering their phone number the user is asked to open their Vipps app and log in.
After logging in to Vipps, the user will be redirected back to the web or app where their information is already filled out.

Personal information fetched from Vipps

The personal data BRP will fetch from Vipps is:

Birth date
First name
Last name
Phone number
Email
Adress
Postal code
City
Country